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Terms of service

Please carefully review the following terms and conditions before completing your payment. By proceeding with payment, you confirm your understanding and acceptance of the terms and conditions set forth herein.

1. Hire Period

Western Australia (WA):

The hire period covers six (6) days, commencing upon the collection of goods from our Burswood Warehouse and concluding upon their return to the same location.

Shipped orders:

The hire period encompasses six (6) days based on the dates specified at the time of booking. Hall of Flame may, at its discretion, deliver hire items 2-3 days prior to the selected hire period at no additional cost.

2. Shipping

Shipping is available to metropolitan areas only. Deliveries to regional or remote addresses are not supported.

All shipping costs, including delivery and return, are presented to the Hiree for confirmation, before the shipping cost is authorised at or before the dispatch date (Typically 10-7 days prior to HIRE start date) 

If you choose to have your order delivered to a venue, please note that the hiree remains fully liable for the goods at all times. Venues do not accept responsibility for hired items, and the hiree is responsible for all communication with the venue, including delivery, handling, storage, and collection. To minimise the risk of loss or damage, delivery to a private address is strongly recommended.

Hall of Flame reserves the right to determine the courier service used for the transportation of goods.

While every effort has been made to quote your return shipping accurately, it is generated based on standard box sizes, and may at times be inaccurate. On the occasion we have over-estimated your shipping costs, we will refund you the excess. However, for underquotes, we may request additional payment at the time of dispatch. Typically any adjustments will be within 10-20%.

You as the consumer have the discretion to continue or cancel your order if this occurs, overriding the below cancellation periods in this occasion. 

Delivery Timeframes

All delivery timeframes provided by us are estimates only and are not guaranteed. While we make every reasonable effort to dispatch and deliver orders within the indicated timeframes, delays may occur due to circumstances outside of our control.

Carrier & Transport Reliance

We rely on third-party freight carriers and postal networks to deliver your order. Once an order has been dispatched from our premises, delivery is managed by the carrier and is subject to their network capacity, operational constraints, and service conditions.

We are not a courier or transport provider and therefore cannot control or guarantee transit times once goods have been collected by the shipping carrier.

Events Outside Our Control

We are not liable for any delay, non-delivery, or disruption caused by events beyond our reasonable control, including but not limited to:

  • Flooding, fires, storms or other natural disasters

  • Rail, air, or road network closures or disruptions

  • Carrier operational delays or backlog

  • Industrial action or labour shortages

  • Accidents, vehicle loss, or freight damage in transit

  • Acts of government, customs delays, or regulatory intervention

  • Any other force majeure or unforeseen logistical disruption

Such events may affect delivery timeframes both within Australia and internationally.

Limitation of Liability

Where a delivery is delayed or prevented due to circumstances outside our reasonable control, our liability is strictly limited to the value of the goods purchased and shipping paid.

We are not liable for any consequential or indirect loss, including but not limited to:

  • Costs of sourcing replacement goods

  • Event or scheduling impacts

  • Loss of business or revenue

  • Third-party expenses or damages

Refunds for Undelivered Goods

If an order cannot be delivered within a reasonable timeframe due to circumstances outside our control, customers may request:

  • A full refund of the purchase price and shipping paid, or

  • Assistance with redirecting or returning the shipment where possible

This constitutes the full extent of our liability.

3. Minimum Order

Minimum $250 hire spend. Please note candle purchase and shipping does not qualify towards this minimum.

All minimum spends are exclusive of your Refundable Bond. 

4. Wear and Tear

Please note that our hire items are not brand new when you hire them. We will always endeavour to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.

5. Damaged Items Upon Arrival

In the event that hire items are received in a damaged or unusable condition, the Hiree must notify Hall of Flame within twenty-four hours (24) hours of receipt/ OR before the event (whichever is sooner), providing photographic evidence of the damage.

Notification can be made via email at hello@candlehire.com.au or via text at 0401 740 229. Hall of Flame will endeavour to resolve the issue promptly, which may include a refund or replacement of the unusable items, subject to time constraints before the event.

Not notifying Hall of Flame of any damage to received goods outside of the 24 hour window will deem the Hiree liable for any replacement/repair charges.

6. Repacking Guidelines for Collections

Every effort has been made to package our fragile goods to minimise any damage that could occur in the shipping process. For this reason please repack the goods exactly as they were sent to you for their return. 

All packaging materials, including foams for candle holders, and internal cardboard boxes for glass sleeves, must be retained and returned. 

If the goods are damaged in transit due to failure to repackage the items as they were sent to you, the Hiree will be liable for any charges.

Failure to return the foam will incur a charge of $10 per foam which will be deducted from the damage deposit.

Any broken glass must be disposed of by the Hiree and not returned to the Hall of Flame in the return shipment. Failure to adhere to this may result in your return collection being refused by our courier partner which will result in extended hire fees and a rebooking fee. 

7. Return / Return Collection

Western Australia (WA): If goods are not returned to the Hall of Flame office within the designated hire period, extended hire fees will apply at 10% per item hire cost per day.  

SHIPPED ITEMS: Return labels and paperwork will be included inside your delivery boxes. A StarTrack driver will be scheduled to collect your hire items from the original delivery address (or an alternative address you provide) on the next business day after your event.

As a courtesy, Hall of Flame will arrange one collection booking on your behalf. If the courier arrives and you are unavailable, or if the courier misses the collection window, it becomes the hiree’s responsibility to return the boxes to the nearest StarTrack depot. If you’re unsure where to drop to give us call and we can help locate the closest depot to you.

The hiree must ensure that someone is present during the collection window, as StarTrack cannot accept unattended boxes. The collection window is 9:00am – 5:00pm.

If the Hiree wishes to change the address of collection to an address other than that of the initial shipping address - this can incur an additional shipping cost which will need to be paid for by the Hiree. If the Hiree fails to meet the pre-arranged hire collection for any reason including but not limited to; 

  • Access issues to the collection address

  • Items not prepared for collection

  • Return labels not attached

  • Incorrectly packaged goods leading to courier rejecting collection; 

Extended hire fees will apply.

Extended hire fees will be calculated based on the daily hire rate of the goods for each additional day. These fees may be invoiced separately or deducted from the damage deposit.

To avoid incurring these fees, the Hiree must notify Hall of Flame at hello@candlehire.com.au immediately upon suspecting any delay in adhering to the hire period. Failure to provide such notification will result in the imposition of extended hire fees.

8. Cancellation Policy

  • A minimum 25% deposit is required at the time of booking.

  • Amendments and cancellations may be freely made up to 30 days prior to start date.

  • Cancellations within thirty (30) days of the hire start date will incur a cancellation fee equivalent to 25% of the total booking amount.

  • Cancellations within fourteen (14) days of the hire start date will result in the forfeiture of the full hire amount.

9. Risk
The Hiree shall inspect the Goods prior to use & ascertain that they are fit for the use of which they are required. Acceptance by the Hiree or any person acting on his/her behalf of the Goods shall be deemed to be conclusive evidence of inspection & approval of Goods. No responsibility is accepted by the Owner for injuries caused by the Goods (faulty or otherwise) whilst on hire.

10. Loss, Damage or Theft
 The Hiree will promptly notify the Owner of any loss or damage to the goods.
 For damaged goods from transit, we require notice within 48hrs of receipt, or prior to the event date (whichever is sooner) for a refund or replacement to be valid.

Damaged glass goods must not be returned to us via courier. Our couriers will not collect any boxes that have audible glass breakages. Any re-booking that is required due to failure to adhere to this will incur a rebooking fee of $25. 

Any Goods lost or damaged (other than reasonable wear & tear) will be paid for by the Hirer. If the Goods are irreparable then the Hirer must pay for the full replacement cost minus the hire fee. This will be deducted from your Refundable Damage Deposit (see Section 11)

We securely store your card details on file until the transaction is complete (once we receive your items back with us).
On the chance the items are not returned to us within 14 days post-hire (unless communications have made an exception), we deem the items a total loss, and the remaining cost will be charged to your card at RRP minus the cost of Hire (not including shipping).


11. Refundable Bond

A Refundable Bond is a standard fee in the hiring industry that aims to cover any potential loss or damage to the hired items during your hire.

Your damage deposit will amount to $250 OR 20% of the total Hire value ex. shipping (whichever is more).

If all goods are returned in their original condition, the damage deposit will be refunded in full. Any loss or damage, excluding reasonable wear and tear, will be deducted from the deposit.

In cases where goods are lost or irreparable, the Hiree must pay the full replacement cost minus the hire fee. 

Hall of Flame is not liable for any items lost, stolen, or damaged during return transit. The Hiree is responsible for covering the cost of such items.

Allow up to seventy-two (72) hours during peak periods for Hall of Flame to process returns and address damage deposit refunds. Photographic evidence will be provided for any deductions due to damages.

12. Cleaning

The hire fee includes cleaning of wax & smoke residue. Any other cleaning required may incur additional charges, which will be deducted from the damage deposit at $4 per item.

12A  Care Usage 

Please carefully follow instructions to avoid losses of your damage deposit.

Crystal Glass Holders

USE CARE: Do not allow the candle to burn below the top of the holder. The heat may cause the Crystal to crack. This is an irreparable damage and will incur a replacement fee. 

Plated Candle Holders

Do not use chemical cleaning spray of any kind on the Metallic Plated candle holders (gold or silver)

If you wish to clean these, you can apply heat from an electric heat gun, or hair dryer to melt the wax before polishing with a microfibre cloth.

13. Indemnity 

The Hiree shall indemnify Hire by Hall of Flame from & against all loss or damage to the Goods & against costs, claims, losses & expenses arising out of the use of the Goods during the Hire Period. The Hiree acknowledges the Goods are not covered by insurance under this.

14. Indemnity Payable 

The amount of indemnity payable by the Hiree to the Owner will include but is not limited to:

• any damage to property or injury to persons or in relation to use of the Goods,

• costs to replace & reinstate the Goods as per section 10 & 11

• costs of repair, including freight & other charges, in connection with repair or replacement

15. Safety & Risk Acknowledgment

It is the responsibility of the Hiree to ensure all hired items, including but not limited to candles, candle holders, and glass sleeves, are safely and securely installed at their event or venue.

All hired items must be placed on a flat, stable surface and positioned in a manner that ensures they are unlikely to tip, fall, or become a hazard. The Hiree must take into account the potential for environmental or guest-related factors—such as table knocks, wind, uneven ground, or heavy foot traffic—and ensure appropriate measures are taken to mitigate these risks.

Hall of Flame takes no responsibility for damage, injury, or incidents resulting from improper setup or failure to follow basic safety precautions. Any issues that arise due to unsafe placement, instability, or lack of supervision will be considered the sole responsibility of the Hiree.

By proceeding with the hire, the Hiree agrees to these terms and acknowledges responsibility for the safe use and handling of all hired items throughout the hire period.

16. Acceptance of Terms:

Payment of the Hire goods is an act of acceptance of these terms and conditions.