THE HIRE PROCESS
We’ve designed an effortless hire experience with door-to-door return shipping Australia-wide, complimentary cleaning (no scrubbing required), and dedicated customer service to ensure your event is seamless.
It's as easy as 1,2,3.
today
book your hire online
To learn how to book a HIRE online, click here.
Secure your HIRE booking online with a 25% deposit.
After booking, a return shipping quote will be provided to you based on your selected items.
To read more about shipping costs, please click here.
The remaining balance, plus a mandatory $250 refundable bond, will be charged at dispatch or collection.
To read more about deposits & bonds, please click here.
Cancellations or amendments are permitted up to 30 days before the start date without penalty. Cancellations within 30 days will result in forfeiture of the deposit.
Please note: All hire orders have a minimum spend of $250 or 50pc.
1-2 days before your start date
you recieve your hire items
Perth Pick-up: Collect your hire items from our Burswood warehouse anytime from 12pm on your start date.
Shipped items: You will receive your HIRE items on or before on your start date.
Please inspect all items upon receipt and notify us immediately (with photos) of any damage or missing pieces so we can arrange a replacement.
Please retain all original boxes and protective packaging, as items must be returned repacked in the same materials.
your hire end date
we collect your hire
1–2 days before your hire end date, we’ll email shipping labels for you to print and attach to the boxes. Please ensure you have access to a printer.
Collection times:
Collections occur between 9am–5pm on the final day of your hire. To request a morning (9am–1pm) or afternoon (1pm–5pm) slot, please notify us at least 24 hours in advance.
Repacking your items:
- All items must be repacked in their original packaging as received.
-Fees may apply for missing packing materials.
- Place new shipping labels over the old ones to avoid confusion.
Cleaning: Cleaning of wax & smoke residue is included in the hire cost.
Broken Glass: Any broken glass must be removed from the boxes, otherwise our couriers will refuse collection.
REFUNDABLE BOND RETURN:
Once your hire items are returned, please allow 1–3 days for inspection. Your refund will be processed within 7 days from receipt of return, and you will be notified of any deductions.
