Order online
PLACE YOUR ORDER
Order your items online. be sure to select the same dates on all items for the order.
MIN ORDER REQUIREMENTS: Orders under $250 (excluding shipping) will be cancelled and refunded for not meeting the minimum requirement.
2-3 WEEKS BEFORE YOUR EVENT:
PAY THE REFUNDABLE DAMAGE DEPOSIT
A min $250 or 20% (whichever is greater) Refundable Damage Deposit will we sent to your inbox for payment 21 days prior to dispatch.
Delays in payment may result in delays in dispatch.
FIRST DAY OF HIRE
RECIEVE YOUR ITEMS
Please ensure to check over any fragile items after you receive your hire. We have a 48hr grace period to notify us of any damage from transit.
LAST DAY OF HIRE
WE WILL COLLECT YOUR RETURN
On the 6th Day of your hire (last day) we will send a courier to collect your hire items. Someone from our team will reach out to organise this with you.
3 DAYS AFTER RECEIPT OF RETURN
WE RETURN YOUR BOND
Once everything has arrived back at HQ, give us 3 days to check and clean your items. Then once your items have been deemed reusable, your bond will be refunded back onto your card.