Hire Shipping quotes:

While every effort has been made to quote your return shipping accurately, it is generated by a third party app and can make mistakes. Therefore the shipping paid at booking is an estimation. For shipping over-estimations, we will refund you the excess payment. However, for underquotes, we may request additional payment. You as the consumer have the discretion to continue or cancel your order if this occurs.

Why is my shipping quote so high?

Please note the shipping quoted at checkout is for RETURN SHIPPING. Meaning you are covering the goods from Us to you, and then from you back to us. This includes door-to-door courier drop off and collection.

Bulky items like Glass Sleeves are usually the culprit for a high shipping fees. So just be aware of this when hiring.

There is a chance our automated third-party shipping app has over-quoted your hire. If this is the case, we will refund you the difference once your items have been dispatched. However, you must be prepared to pay for the cost on the chance is has quoted correctly.

How long does it take for my items to arrive to me?

To most metropolitan cities, Road Express takes 3-5 Business days. Please note for regional areas this can take up to 10 business days.

Hall of Flame will typically take this into consideration and ship your hire so that it arrives 1-2 days ahead of your chosen Hire start date.

Occasionally, forces beyond our control can impact the transit route.

Please note delayed payments of the damage deposits may create delays in shipping out the goods, in which case Hall of Flame is not liable if the goods do not arrive in time due to delayed payment.

Return Shipping Notes:

The quotes are based on the original shipping boxes & their contents coming back to us.
If you fail to return them in their original packaging, you may be liable to pay any increase in the estimated shipping cost and any damages incurred by the items not being repackaged appropriately.