shipping, returns, & pickups
perth pickups
burswood warehouse collection
All collections are available from 12pm on your selected start date.
Please note we are moving location.
For pickups between now and the 14th April 2025, your address will be 14 Benporath Street, Burswood.
FROM APRIL 14TH 2025 ONWARDS
The front street address is 12 Claude street, Burswood.
We recommend accessing from the rear (especially for larger orders).
REAR ACCESS ADRESS FOR MAPS:
29 Lane 94, Burswood
return shipping cost guide:
return shipping by box
Please note this is the base cost for one box. As more boxes are added, the per-box rate will decrease. This is a guide only—not a shipping quote—and final fees may vary based on carrier rate changes.
Return shipping cost by Metro City from 6100 Perth per box:
Sydney: $89.99
Melbourne: $89.99
Adelaide: $89.99
Brisbane: $110.42
Darwin: $212.69
Hobart: $130.85
Canberra: $89.99
Shipping to rural areas will increase the rate, so please keep this in mind. Where possible, we strongly recommend shipping to a Metro city, and driving the items to your final location.
To see the QTYs of items that fit per box, please see the below standard quantities.
Where necessary, we will 'mix & match' the boxes to reduce the shiping fees.
standard quantity per box by item:
PLATED HOLDERS
QTY per box: 50pc
Box size: 112 x 24 x 26cm
Box weight: 11kgs
ANTIQUE HOLDERS
Short Antique Holders:
QTY per box: 30pc
Box size: 69 x 23 x 33cm
Box weight: 6.5kgs
Tall Antique Holders:
QTY per box: 12pc
Box size: 69 x 23 x 33cm
Box weight: 4.35kgs
3-arm Anqtiue Holders
QTY per box: 5pc
Box size: 39 x 34 x 28
Box weight: 4.1kgs
5-arm Antique Holders
QTY per box: 3pc
Box size: 39 x 34 x 28
Box weight: 2.6kgs
CRYSTAL GLASS HOLDERS
Rectangle & Cylinder Crystal Glass Holders
QTY per box: 18pc
Box size: 31 x 30 x 23cm
Box weight: 10.65kg
Cube & Round Crystal Glass Votive Holders
QTY per box: 12pc
Box size: 34 x 26 x 23cm
Box weight: 13.4kg
GLASS SLEEVES
30cm Glass Sleeves
QTY per box: 12pc
Box size: 69 x 23 x 33cm
Box weight: 10kg
40cm/50cm/65cm Glass Sleeves
QTY per box: 6pc
Box size: 49/59/69 x 23 x 33cm
Box weight: 5.2kg/7kg/10kg
80cm Glass sleeves
QTY per box: 4pc
Box size: 89 x 25 x 25cm
Box weight: 8kg
95 + 105cm Glass sleeves
QTY per box: 4pc
Box size: 112 x 26 x 28cm
Box weight: 10kg
MIRROR PLINTHS
Mirror Plinths all sizes
QTY per box: 6pc
Box size: 69 x 23 x 33cm
Box weight: 8.3kg
SAND candles
Sand candles are not available to ship nation-wide. They are only available for collection from our Burswood Warehouse.
time to return your items
Collection of hire goods
For Perth pickups, please return your HIRE items anytime from 9am-5pm on your designated end-date, unless otherwise communicated with us.
SHIPPING RETURNS:
1–2 days before your hire end date, we’ll email shipping labels for you to print and attach to the boxes. Please ensure you have access to a printer.
Collection times:
Collections occur between 9am–5pm on the final day of your hire. To request a morning (9am–1pm) or afternoon (1pm–5pm) slot, please notify us at least 24 hours in advance.
Repacking your items:
- All items must be repacked in their original packaging as received.
-Fees may apply for missing packing materials.
- Place new shipping labels over the old ones to avoid confusion.
Cleaning:
Cleaning of wax & smoke residue is included in the hire cost.
Broken Glass:
Any broken glass must be removed from the boxes, otherwise our couriers will refuse collection.
Failure to collect:
If for any reason, your goods were not collected, please call TNT Directly on 131 150. Speak to a representative and quote your shipment number (the large number on your new shipping label), and ask to book a recollection. You must confirm your identity and pickup location, and then you can ask for an appropriate time slot for recollection. Please notify us of any recollection bookings, so we can mark it in your HIRE order.
Shipping timeframes by state
WA
Typically: 2-3 Business Days
A courier can be organise upon request for same-day or next-day delivery.
NSW
Metro: 3-5 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
VIC
Metro: 3-5 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
QLD
Metro: 3-6 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
ACT
Metro: 3-5 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
SA
Metro: 3-5 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
NT
Metro: 3-6 Business Days
Rural: 5-8 Business Days
StarTrack & TNT overnight express can be organise upon request for 1-3 business day delivery.
TAS
Typically 5-7 Business Days
StarTrack & TNT overnight express can be organise upon request for 2-4 business day delivery.