FAQ's about the Damage Deposit

For every hire, we charge a minimum $250 or 20% deposit to protect against damage, repair or loss.

What is a Damage Deposit?

A refundable* Damage Deposit is a standard fee in the hiring industry that aims to cover any potential loss or damage to the hired items during your hire.

Your damage deposit will amount to $250 OR 20% of the total Hire value ex. shipping (whichever is more).

A payment link for the Damage Deposit will be sent to the email address used for booking within twenty-one (21) days of the hire start date.

Goods will not be dispatched or available for collection until the Damage Deposit is paid in full. Any delays in payment may result in shipping delays, for which the Hiree is solely responsible

What qualifies as a deduction from bond?

Deductions can be made due to damage, excluding reasonable wear and tear, irreparable damage, or loss of items.

If all goods are returned in their original condition, the damage deposit will be refunded in full.

In cases where goods are lost or irreparable, the hirer must pay the full replacement cost minus the hire fee. 

We also reserve the right to take bond deductions due to late returns, rebooking fees, and replacement of original packaging items.

Hall of Flame is not liable for any items lost, stolen, or damaged during return transit.
The hiree is responsible for covering the cost of such items.

How long after my hire is returned will the bond be refunded into my account?

Once your items have arrived back at the Warehouse, it can take up to 3 business days for us to check over the full order. Once this has been completed, we will refund you the partial or full amount depending if any deductions are to be made.

The refund notice should be in your email in 24hrs. The refund will land back into your bank account within 3-5 business days.

What are the fees that can be deducted?

Candle Holder Foams: $10ea
Internal Cardboard Box for Glass Sleeves: $4ea in.c GST
Rebooking Fee: $25 inc GST
Late return fee: 10% of the item hire cost per item per day.

Replacement Fee for broken/missing/irreparable goods:
Please check the RRP of the item, then minus the hire cost.

What is a rebooking fee?

On your 6th Day of hire, we organise a collection of the goods. If the courier is unable to collect the goods due to:

The shipment not being prepared
The Courier not being able to collect the Shipment
Broken Glass is packaged in the return shipment

Or any other reason, a rebooking fee will be deducted from your bond.

Please note: DO NOT return your shipment with broken glass. Please dispose of it at your premises. Couriers will refuse to collect a shipment with broken glass.