Bonds, Deposits & MInimum orders
Downpay deposits
Paying by 25% Deposit
Secure your HIRE booking online with a 25% deposit at checkout.
How the balance is paid:
The card you use at checkout is securely stored, allowing us to authorise your final payment.
The remaining balance, plus approved shipping, and a mandatory $250 refundable bond, will be charged at dispatch or collection.
You will be notified of this deduction 24hrs prior to the card charge.
If payment is declined, dispatch may be withheld until resolved. If express shipping is required due to payment delays, any additional shipping fees will be the customer’s responsibility.
Your card details are securely stored and are never accessible to anyone on our team. They are used solely for the final transaction, after which bond refunds will be processed back to the same card.
spend requirements
$250 minimum order requirement
We primarily support large-scale events and prioritise our wholesale clients during peak seasons.
On top of this, interstate return shipping has a base cost that makes small hires quite expensive — purchasing is often a more cost-effective option.
Mandatory bond
$250 refundable bond
A mandatory minimum $250 bond is required for all HIRE orders.
what is a bond?
A refundable bond is a standard fee in the hiring industry that aims to cover any potential loss or damage to the hired items during your hire.
Your damage deposit will amount to $250 OR 20% of the total Hire value ex. shipping (whichever is more).
This bond is taken with your final payment at dispatch or collection, and is held until the items are returned to us, and checked over.
You will be notified of any bond deductions.
bond deductions
Deductions can be made due to damage, excluding reasonable wear and tear, irreparable damage, or loss of items.
If all goods are returned in their original condition, the damage deposit will be refunded in full.
In cases where goods are lost or irreparable, the hirer must pay the full replacement cost minus the hire fee.
We also reserve the right to take bond deductions due to late returns, rebooking fees, and replacement of original packaging items.
Hall of Flame is not liable for any items lost, stolen, or damaged during return transit.
The hiree is responsible for covering the cost of such items.
Candle Holder Foams: $10ea
Internal Card Box for Glass Sleeves: $4ea
Rebooking Fee: $25
Late return fee: 10% of the item hire cost per item per day.
Missing or broken items: Replacement cost will be charged at RRP minus the Hire fee.
Cleaning due to misuse or non-intended use: $4 per item.
We do not charge for items damaged in transit; however, if an item is returned broken due to improper repacking (not re-packed as it was sent to you), we reserve the right to classify and deduct it as a broken item.
REFUND OF BOND
Once your items have arrived back at the Warehouse, it can take up to 3 business days for us to check over the full order. Once this has been completed, we will refund you the partial or full amount depending if any deductions are to be made.
The refund notice should be in your email in 24hrs. The refund will land back into your bank account within 3-5 business days.