A: You sure can! We're the first of it's kind Australia-wide event hire. Using our extensive freight network, we can reach you almost anywhere in Australia:

- Perth and greater Western Australia (WA)
- Sydney and greater New South Wales (NSW)
- Melbourne and greater Victoria (VIC)
- Brisbane (Goldcoast) and greater Queensland (QLD)
- Adelaide and greater South Australia (SA)
- Hobart and greater Tasmania (TAS)

Just be weary, shipping to rural cities may incur additional charge from our freight providers. For a custom shipping quote, please reach out to our team via hello@candlehire.com.au

A: We recommend booking your HIRE between 6 months to a year in advance. Often during peak event season, we fully book out of size & colour ranges, so we encourage securing your booking as soon as you're ready.

Luckily, you can book your order with only 25% deposit online, and can change your order up to 30 days before your event date without penalty.

Yes, for all orders there is a strict $250 minimum order (not inclusive of shipping & bond).

A: We offer LED flameless candles heights 25cm / 35cm / 46cm & 60cm for hire. Real flame candles are deemed single-use and therefore we do not hire these, but you can purchase these over on www.hallofflame.com.au

We also offer Sand candle hire within Western Australia only (sorry, its too messy to ship interstate!)

A: All items are individually hired. Some items may be pictured together for styling reference, but you will need to hire or purchase your candles, holder, and glass sleeves separately.

A: The taper candles that we hire out are LED flameless candles. Sand Candles (WA only) are real-flame candles.

If you choose to purchase candles over on www.hallofflame.com.au they will be real flame candles.

Sure can! We recommend checking the width of your candles to ensure they fit our holders.

All of our holders are designed to fit the Hall of Flame candles at 2.2cm

If your candles are smaller, they may require additional fitting.

Absolutely! Just ensure they have approved this first. If we are shipping to a third party, we need their contact details to ensure the hire process runs smoothly.

A: You can amend your order freely up to 30 days prior to your event without penalty. You may be limited by availability.

Cancellations within thirty (30) days of the hire start date will incur a cancellation fee equivalent to 25% of the total booking amount.

Cancellations within fourteen (14) days of the hire start date will result in the forfeiture of the full hire amount.

A: Firstly, don't stress! These things happen. If something breaks, or goes missing, we charge the full RRP of the product, minus the hire cost.

Full RRP of the products can be found over on: www.hallofflame.com.au

A: Always ensure candles are positioned on a level, heat-resistant surface where they can't tip or wobble.

- Do not place candles too close to flowers, napkins, drapery, paper, or any other flammable decor. Maintain a safe clearance around the flame at all times.

- Always use sturdy candle holders that are designed to hold the specific candle size and weight. Where possible, use glass sleeves or hurricane covers — especially in high-traffic areas or outdoor settings — to protect the flame from wind or accidental contact.

- Real flame candles should never be left burning unattended. Assign someone (e.g., event planner, venue staff) to monitor them throughout the event and extinguish them when no longer needed.

We sure can! We can delivery to any state in Australia:

- Perth and greater Western Australia (WA)
- Sydney and greater New South Wales (NSW)
- Melbourne and greater Victoria (VIC)
- Brisbane (Goldcoast) and greater Queensland (QLD)
- Adelaide and greater South Australia (SA)
- Hobart and greater Tasmania (TAS)

Just be weary, shipping to rural cities may incur additional charge from our freight providers. For a custom shipping quote, please reach out to our team via hello@candlehire.com.au

A: Once your items are ready for collection, please email us confirming they are back in their original boxes, and a preferred time window for collection (9am-1pm or 1pm-5pm).

We will then email you a return shipping label to print and stick onto your boxes, ready for collection.

If you are in a hard-to-reach building for couriers, please consider having the boxes somewhere readily available to collect like a reception. Or opt for a different collection address by letting a member of our staff know.

Apartments and office buildings can prove difficult and incur additional charges if the driver is unable to find you.

Our items come in externally labelled heavy-duty shipping cartons. That way you can know exactly what is where.

The boxes vary from product to product, but please take careful note of how they are packaged and sent to you. If you fail to repackage them correctly, any damages in return transit will be deducted from your bond.

Any damages that occur in transit are not charged to you if they have been repackaged correctly.

If you receive any items that are broken or damaged, please notify us immediately via email at hello@candlehire.com.au.

You will not be charged for any items that are damaged during transit to you, provided we are notified within 48 hours of delivery. If we are not notified within this timeframe, replacement costs will apply, as we are unable to verify the nature of the damage.

We kindly ask that you remove any broken glass from boxes before returning them. Couriers may refuse collection if broken glass is audible or visible, and a $25 rebooking fee will apply if collection is unsuccessful.

Where possible, we include additional hire items in your order to help safeguard your event in the event of a breakage. On rare occasions where a shortage may still occur, we will make every effort to dispatch a replacement via Overnight Express or StarTrack at no additional charge.

Return Transit Breakages:

Please carefully note how your items were originally packaged upon delivery. All items must be returned in the same manner, using the original packaging materials where possible. This ensures safe transit back to us.

- If all items are not repackaged correctly, and damage occurs during return transit, the replacement cost will be deducted from your bond.

- If all items are repackaged properly and damage still occurs during transit, you will not be held responsible.